Category Association Insights

Does Altruism’s Influence Honesty?

May 13, 2016 Association InsightsEmotional IntelligenceGreen SolutionsPeer Powered Performance  No comments

As we are inundated with yet another story of “Moral Flexibility” it seems appropriate to reexamine the characteristics of our own cultures.  Let’s begin with nine simple questions.

Which of these characteristics exemplify your team?

  1. Altruisitic intent is No get out of Jail card for bad board behaviorStrong group cohesion

  2. Close personal connections

  3. Self-policing

  4. Robust privacy policy

  5. High organizational esteem

  6. Internal locus

  7. Flexible metrics

  8. Subjective operational assessment

  9. Altruistic Intentions

If your team exhibits these characteristics...

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Peer Powered Board Meetings

February 29, 2016 Affective LeadershipAssociation InsightsEmotional IntelligencePeer Powered PerformanceSocial SmartsSpirit at WorkTopicsTraining  No comments

Board member pretending he is the master of the universe

The biggest threat to nonprofits is not declining membership, meeting attendance or sponsorship.
It is not limitations in volunteers, time or money, but a shortage of “Creative Democracy”.

group blameThere are few things more daunting than trying to run a CREATIVE board meeting.  Partisan politics, positioning, personal priorities and the occasional ego often bring progress to a standstill.  It is easy to get caught up in the illusion that these are people problems.

These are not problems of ill int...

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The Science of Self Control

February 11, 2016 Affective LeadershipAssociation InsightsCustomer ServiceEmotional IntelligencePeer Powered PerformancePositive DevianceSocial SmartsSpirit at WorkTopicsTraining  No comments

marshmallow-patty

Imagine a team not controlled by controversy, stressed by situations or distracted by discontent.  

1-We are all overwhelmed by too much to do and too little time to think but what if being aware of why we think the way we think could change all that?

2-What if understanding our chemistry could truly set-us-free?  Free from anger, resentment, guilt, and shame.  Free from manipulation, indignation and utter stagnation.

3-What would it be like to work in an environment free of fear...

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Onboarding-Weigh the Anchors for EVERYONE

February 28, 2015 Affective LeadershipAssociation InsightsEmotional Intelligence

Anchor

2015 has been a year of new beginnings a chance to leave behind missteps of the past and start fresh.  As we have come to know our new clients we realize that the greatest challenge, at least initially, would not be what lies ahead, but what is dragged behind. 

If you are in the position of replacing a departing team member your new addition will not only have to be equipped to do their job but they will also carry the weight of preconceptions left over from the person they are replacing...

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Astonishing Service™

February 25, 2015 Affective LeadershipAssociation InsightsCustomer ServiceEmotional IntelligenceKeynote Keys  No comments

Not Listening

Does it seem like service providers are just not listening?

Nobody wants to sit through another Service 101 session of “Smile Training”. Basics are appropriate for those new to the workforce, but they usually are not the problem.

The greatest service challenges are not from those few new, who don’t know how, but the vast majority who have forgotten why.

It is a problem not of heads, but of hearts. What’s needed is not a new way of doing, but a renewed reason for doing.

Astonishing Servic...

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