Category Positive Deviance

Energized by Inclusion

March 1, 2016 Affective LeadershipEmotional IntelligencePeer Powered PerformancePositive Deviance  No comments

Judge Hammer

Old school leaders aspire to the belief that
“he who holds the knowledge, holds the power
.”

  The new paradigm is he who holds the knowledge,
and doesn’t share it, is probably guilty.

blank scoreboardWe would never consider a sporting event without goals, displaying confusing scoreboards or faceless time clocks.  Instead feedback is immediate, concise, compelling, and consistently understood by everyone both in the game and on the sidelines.

goal posts In contrast, many work environments are inundated with ambigui...

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Successful change is not the result of profound intention but sustained attention.

February 26, 2016 Affective LeadershipEmotional IntelligencePeer Powered PerformancePositive DevianceSpirit at WorkTopics  One comment

Shon Watkins

Shon Watkins is our “Chief Imaginator” his responsibility is to convert complex ideas into irresistible illustrations.

We have all experienced the life-changing energy of learning something that we absolutely know will change our culture forever, only to have the message fade away drowned out by too much to do and too little time.

The solution is to create a system that is:

1. Quick

word blackboard

2. Easy

3. Instantly recognizable

4. Universally understandable

5. Consistently renewing

6...

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The Science of Self Control

February 11, 2016 Affective LeadershipAssociation InsightsCustomer ServiceEmotional IntelligencePeer Powered PerformancePositive DevianceSocial SmartsSpirit at WorkTopicsTraining  No comments

marshmallow-patty

Imagine a team not controlled by controversy, stressed by situations or distracted by discontent.  

1-We are all overwhelmed by too much to do and too little time to think but what if being aware of why we think the way we think could change all that?

2-What if understanding our chemistry could truly set-us-free?  Free from anger, resentment, guilt, and shame.  Free from manipulation, indignation and utter stagnation.

3-What would it be like to work in an environment free of fear...

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Managing Malignancies

May 26, 2015 Affective LeadershipCustomer ServiceEmotional IntelligencePeer Powered PerformancePositive DevianceSocial SmartsSpirit at WorkTopicsTraining  No comments

Jack_Webb_Joe_Friday_Dragnet_1957

The story is true, the setting is healthcare but the emotional intelligence, communication expertise and service delivery systems can (and should) be lessons for anyone.  

I appreciate the kind concerns that have been expressed by so many but the purpose of this article is to provide a platform for evaluating your own service delivery systems.  Real Lessons, Real Science, Real Solutions.  It is easy to talk in the abstract...

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Multitasking’s Pygmalion Payback

March 5, 2015 Affective LeadershipEmotional IntelligencePeer Powered PerformancePositive DevianceTraining  No comments

look busy it's the boss

Multitasking not only undermines our output by half and increases errors by 50% it also establishes an enduring expectation of frustration.  Once employees are acclimated to the idea that the “appearance of being overloaded is expected” then we are well attuned to finding our place in the pack.   We quickly adapt to “our part”. It is a part our primitive predecessors  perfected* we do as others do and soon believe as others believe...

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