Category Social Smarts

Evolution to Inclusion

December 15, 2021 Affective LeadershipEmotional IntelligencePeer Powered PerformancePositive DevianceSocial Smarts  No comments

There are many books espousing systems from Holacracy to Meritocracy but few that will give you a first-hand account of the fears, failures, successes and stumbles from the view of a CEO. Vineet’s inversion of HCL was painful and productive, divisive and inclusive, respected and reviled.  He titles his book Employees First, Customers Second but his actions never marginalized any “value adding alliance”.  Customers were more important than ever...

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Are You Poisoned by the Past or Powered by the Present?

December 15, 2021 Affective LeadershipEmotional IntelligencePeer Powered PerformanceSocial SmartsSpirit at Work  No comments

poison-past

I am listening to the Small B!G.  I like to listen while I run and this book is so packed with simple ideas I often have to turn it off half way through my workout so as not to get to overloaded and forget what I have learned.  The best part for me is they are all based on science, not opinion, common practice, folklore or mysticism.  Each idea is supported by research and the results are astounding.  In the same style as Dan Pink or Dan Ariely the authors use academic research to create app...

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Historic Wonder & Organizational Blunder

December 15, 2021 Affective LeadershipAssociation InsightsPeer Powered PerformancePositive DevianceSocial SmartsSpirit at Work  No comments

top down authority incompatible with engagement

If I were a physician I would prescribe a sedative for the hierarchically inclined before reading Gary Hamel’s prelude to Reinventing Management at the Mashup: Architecture & Ideology starting a week from now in NY.

Gary’s insightful article attacks the spurious half-steps of incremental improvement characterizing current bureaucracies as breeding grounds for “sycophants” perpetuating the past while discouraging innovation and experimentation...

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Illusory Superiority: The Lake Wobegon Effect

December 15, 2021 Association InsightsEmotional IntelligencePeer Powered PerformanceSocial Smarts  No comments

Lake Wobegon Effect

Prompted by the article from NonProfit Times When Board Members Just Don’t Get It my wife shared (she is the brains) I was inspired to add my own thoughts for the purpose of understanding the power of humor in revealing our illusions.  Who better to fill our hearts with laughter while challenging our minds to wonder than Garrison Keillor.

Most of us can imagine his melodic voice as he lovingly describes his mythical hometown as a place “where all the women are strong, all the men are good lo...

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Managing Malignancies

December 15, 2021 Affective LeadershipCustomer ServiceEmotional IntelligencePeer Powered PerformancePositive DevianceSocial SmartsSpirit at WorkTopicsTraining  No comments

Jack_Webb_Joe_Friday_Dragnet_1957

The story is true, the setting is healthcare but the emotional intelligence, communication expertise and service delivery systems can (and should) be lessons for anyone.  

I appreciate the kind concerns that have been expressed by so many but the purpose of this article is to provide a platform for evaluating your own service delivery systems.  Real Lessons, Real Science, Real Solutions.  It is easy to talk in the abstract...

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