Category Social Smarts
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Evolution to Inclusion
December 15, 2021 Affective Leadership, Emotional Intelligence, Peer Powered Performance, Positive Deviance, Social Smarts
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There are many books espousing systems from Holacracy to Meritocracy but few that will give you a first-hand account of the fears, failures, successes and stumbles from the view of a CEO. Vineet’s inversion of HCL was painful and productive, divisive and inclusive, respected and reviled. He titles his book Employees First, Customers Second but his actions never marginalized any “value adding alliance”. Customers were more important than ever...
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Are You Poisoned by the Past or Powered by the Present?
December 15, 2021 Affective Leadership, Emotional Intelligence, Peer Powered Performance, Social Smarts, Spirit at Work
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I am listening to the Small B!G. I like to listen while I run and this book is so packed with simple ideas I often have to turn it off half way through my workout so as not to get to overloaded and forget what I have learned. The best part for me is they are all based on science, not opinion, common practice, folklore or mysticism. Each idea is supported by research and the results are astounding. In the same style as Dan Pink or Dan Ariely the authors use academic research to create app...
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Historic Wonder & Organizational Blunder
December 15, 2021 Affective Leadership, Association Insights, Peer Powered Performance, Positive Deviance, Social Smarts, Spirit at Work
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If I were a physician I would prescribe a sedative for the hierarchically inclined before reading Gary Hamel’s prelude to Reinventing Management at the Mashup: Architecture & Ideology starting a week from now in NY.
Gary’s insightful article attacks the spurious half-steps of incremental improvement characterizing current bureaucracies as breeding grounds for “sycophants” perpetuating the past while discouraging innovation and experimentation...
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Illusory Superiority: The Lake Wobegon Effect
December 15, 2021 Association Insights, Emotional Intelligence, Peer Powered Performance, Social Smarts
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Prompted by the article from NonProfit Times When Board Members Just Don’t Get It my wife shared (she is the brains) I was inspired to add my own thoughts for the purpose of understanding the power of humor in revealing our illusions. Who better to fill our hearts with laughter while challenging our minds to wonder than Garrison Keillor.
Most of us can imagine his melodic voice as he lovingly describes his mythical hometown as a place “where all the women are strong, all the men are good lo...
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Managing Malignancies
December 15, 2021 Affective Leadership, Customer Service, Emotional Intelligence, Peer Powered Performance, Positive Deviance, Social Smarts, Spirit at Work, Topics, Training
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The story is true, the setting is healthcare but the emotional intelligence, communication expertise and service delivery systems can (and should) be lessons for anyone.
I appreciate the kind concerns that have been expressed by so many but the purpose of this article is to provide a platform for evaluating your own service delivery systems. Real Lessons, Real Science, Real Solutions. It is easy to talk in the abstract...
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