Category Social Smarts

Peer Powered Board Meetings

February 29, 2016 Affective LeadershipAssociation InsightsEmotional IntelligencePeer Powered PerformanceSocial SmartsSpirit at WorkTopicsTraining  No comments

Board member pretending he is the master of the universe

The biggest threat to nonprofits is not declining membership, meeting attendance or sponsorship.
It is not limitations in volunteers, time or money, but a shortage of “Creative Democracy”.

group blameThere are few things more daunting than trying to run a CREATIVE board meeting.  Partisan politics, positioning, personal priorities and the occasional ego often bring progress to a standstill.  It is easy to get caught up in the illusion that these are people problems.

These are not problems of ill int...

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The Science of Self Control

February 11, 2016 Affective LeadershipAssociation InsightsCustomer ServiceEmotional IntelligencePeer Powered PerformancePositive DevianceSocial SmartsSpirit at WorkTopicsTraining  No comments


Imagine a team not controlled by controversy, stressed by situations or distracted by discontent.  

1-We are all overwhelmed by too much to do and too little time to think but what if being aware of why we think the way we think could change all that?

2-What if understanding our chemistry could truly set-us-free?  Free from anger, resentment, guilt, and shame.  Free from manipulation, indignation and utter stagnation.

3-What would it be like to work in an environment free of fear...

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Managing Malignancies

May 26, 2015 Affective LeadershipCustomer ServiceEmotional IntelligencePeer Powered PerformancePositive DevianceSocial SmartsSpirit at WorkTopicsTraining  No comments


The story is true, the setting is healthcare but the emotional intelligence, communication expertise and service delivery systems can (and should) be lessons for anyone.  

I appreciate the kind concerns that have been expressed by so many but the purpose of this article is to provide a platform for evaluating your own service delivery systems.  Real Lessons, Real Science, Real Solutions.  It is easy to talk in the abstract...

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Illusory Superiority: The Lake Wobegon Effect

January 23, 2015 Association InsightsEmotional IntelligencePeer Powered PerformanceSocial Smarts  No comments

Lake Wobegon Effect

Prompted by the article from NonProfit Times When Board Members Just Don’t Get It my wife shared (she is the brains) I was inspired to add my own thoughts for the purpose of understanding the power of humor in revealing our illusions.  Who better to fill our hearts with laughter while challenging our minds to wonder than Garrison Keillor.

Most of us can imagine his melodic voice as he lovingly describes his mythical hometown as a place “where all the women are strong, all the men are good look...

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Historic Wonder & Organizational Blunder

November 11, 2014 Affective LeadershipAssociation InsightsPeer Powered PerformancePositive DevianceSocial SmartsSpirit at Work  No comments

top down authority incompatible with engagement

If I were a physician I would prescribe a sedative for the hierarchically inclined before reading Gary Hamel’s prelude to Reinventing Management at the Mashup: Architecture & Ideology starting a week from now in NY.

Gary’s insightful article attacks the spurious half-steps of incremental improvement characterizing current bureaucracies as breeding grounds for “sycophants” perpetuating the past while discouraging innovation and experimentation...

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