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Successful change is not the result of profound intention but sustained attention.

December 15, 2021 Affective LeadershipEmotional IntelligencePeer Powered PerformancePositive DevianceSpirit at WorkTopics  2 comments

The solution is to create a system that is:

1. Quick

word blackboard

2. Easy

3. Instantly recognizable

4. Universally understandable

5. Consistently renewing

6. Tirelessly uplifting

7. Persistently memorable

8. Emotionally resonant

9. Purposely designed

10.Conveying a meaning-full message

 The solution is found in pictures

In the world of communication words are hard work for our brains. Every time we read anything each letter is broken down into its component parts and distributed throughout our brains...

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Being an Affective Leader in an Emotional Economy

December 15, 2021 Affective LeadershipCustomer ServiceEmotional IntelligenceTopics  No comments

Randy Morgan CSP CPC

7 steps you can take to make maximize the return on you most important investment.

Everything we perceive, “Our Reality” is first filtered through our emotions.  When we are nervous, angry, stressed, depressed we only have access to those possibilities.  Confronted with a threat we search our memories of previous experiences or similar situations...

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Peer Powered Board Meetings

December 15, 2021 Affective LeadershipAssociation InsightsEmotional IntelligencePeer Powered PerformanceSocial SmartsSpirit at WorkTopicsTraining  No comments

Board member pretending he is the master of the universe

The biggest threat to nonprofits is not declining membership, meeting attendance or sponsorship.
It is not limitations in volunteers, time or money, but a shortage of “Creative Democracy”.

group blameThere are few things more daunting than trying to run a CREATIVE board meeting.  Partisan politics, positioning, personal priorities and the occasional ego often bring progress to a standstill.  It is easy to get caught up in the illusion that these are people problems.

These are not problems of ill int...

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