keynote tagged posts

Astonishing Service™

February 25, 2015 Affective LeadershipAssociation InsightsCustomer ServiceEmotional IntelligenceKeynote Keys  No comments

Not Listening

Does it seem like service providers are just not listening?

Nobody wants to sit through another Service 101 session of “Smile Training”. Basics are appropriate for those new to the workforce, but they usually are not the problem.

The greatest service challenges are not from those few new, who don’t know how, but the vast majority who have forgotten why.

It is a problem not of heads, but of hearts. What’s needed is not a new way of doing, but a renewed reason for doing.

Astonishing Servic...

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Real Solutions Keynote

January 30, 2015 Emotional IntelligenceKeynote KeysTopicsTrainingVideo Samples  No comments

What would be the best keynote you could imagine?

Would the event include?

1-Targeted for take home value through detailed diagnostic research.

2-Authenticated by current case studies from world-class leaders.

3-Include the latest research in Emotional Intelligence and Neuropsychology.

4-Illustrated with irresistible characters

5-Packed with engaging real life stories

6-Wrapped in a package of side-splitting laughter

7-Reinforced through community, articles and visual reminders

Rea...

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How a “bland” balloon lifts us all

September 11, 2014 Emotional IntelligenceKeynote KeysSpirit at WorkVideo Samples  No comments

Liberty_bell_balloon

Today is the 13th anniversary of the most horrific international experience many of us have ever experienced and professionally a challenge I hope never to repeat. Friday September 5, 2014 was my third opportunity to provide the opening keynote for the Idaho Housing and Finance Association’s Annual Employee Appreciation day. This year could not have been more perfect but thirteen years ago it was an entirely different story.

Our first event was scheduled to begin just moments after the second ...

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The Conspiracy of High Content

March 3, 2014 Emotional Intelligence

Yesterday I came across a LinkedIn posting “Are you tired of going to xyz conferences that revolve around famous speakers and rah, rah, go team motivational sessions, but don’t have enough hard-hitting sessions on the real world challenges?”

After 16 years as a professional speaker and partner in a non-profit management team I have seen both sides of the high content crusade but if we apply a little System Two thinking there are some very real disconnects to our high content conclusions.

1–F...

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The Science of Emotion

November 11, 2013 Affective LeadershipEmotional IntelligencePeer Powered PerformancePositive Deviance

Science of Emotion

Leadership is a Science

Leadership used to be referred to as an art.  Now it is a proven science.  Every component of this process has a purpose.  Like the endless lines of zeros and ones in binary code, it is not only the content of each component but the space between that produces the results.

Humor with a purpose

laughing_audienceIn live presentations I am most often described as a humorist, but my purpose is not laughter.  I use humor to share difficult lessons in an entertaining way...

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