The Unforgettable Hot Dog Story

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This is the story of our friend Rick Powers when he was still the Director of Food and Beverage at the Coeur d’Alene Resort. Rick’s Managerial Magic has now landed him an ownership opportunity with an organization that takes the best brands from across the country and transports the experience to a new locations. Rick has spent the last four years absorbing every aspect of Tadich Grill in San Francisco and will be opening up a new Tadich Grill on Pennsylvania Avenue.

 

The lesson in this short three minute video is how Rick used the power of attention to transform a potentially dis-satisfactory dining experience for one table into an indelibly delightful lesson for an entire restaurant including the employees. It is an example of Daniel Goleman’s top priority for leaders which is to “Prime Good Feeling in those they lead”.

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