Dissatisfied Customer tagged posts

The Hazards of Hierarchy an Electro-lax Example

December 15, 2021 Customer Service, Emotional Intelligence  No comments

I am sure the customer service representative assigned to me cringes every time she opens one of my email responses.  I feel sorry for the employees but only contempt for the company.    I have no doubt that there is not a single service representative who has suggestions about how to improve the process but based on results it appears that no one is really listening to the people who matter most...

Read More