Electrolux tagged posts

The Hazards of Hierarchy an Electro-lax Example

December 15, 2021 Customer Service, Emotional Intelligence  No comments

I am sure the customer service representative assigned to me cringes every time she opens one of my email responses.  I feel sorry for the employees but only contempt for the company.    I have no doubt that there is not a single service representative who has suggestions about how to improve the process but based on results it appears that no one is really listening to the people who matter most...

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