cancer tagged posts

Managing Malignancies December 15, 2021 Affective Leadership, Customer Service, Emotional Intelligence, Peer Powered Performance, Positive Deviance, Social Smarts, Spirit at Work, Topics, Training No comments

The story is true, the setting is healthcare but the emotional intelligence, communication expertise and service delivery systems can (and should) be lessons for anyone.

I appreciate the kind concerns that have been expressed by so many but the purpose of this article is to provide a platform for evaluating your own service delivery systems. Real Lessons, Real Science, Real Solutions. It is easy to talk in the abstract...

EQ lessons from a Malignant Melanoma January 31, 2013 Affective Leadership, Emotional Intelligence, Positive Deviance, Spirit at Work, Video Samples No comments

MSTI seemed like a nice cheerful name, like a day at the ocean, until you remember the “T” stands for tumor. Now I am feeling more like Clint Eastwood’s character in “Play Misty for Me”. The all too real part is I am waiting to learn just how carved up I am going to be. We had just checked in for our first appointment with Dr.Lung. I was thumbing through magazines trying to appear unconcerned, and Patty had wandered into the outer lobby...