Category Association Insights
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Historic Wonder & Organizational Blunder
December 15, 2021
Affective Leadership, Association Insights, Peer Powered Performance, Positive Deviance, Social Smarts, Spirit at Work 
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If I were a physician I would prescribe a sedative for the hierarchically inclined before reading Gary Hamel’s prelude to Reinventing Management at the Mashup: Architecture & Ideology starting a week from now in NY.
Gary’s insightful article attacks the spurious half-steps of incremental improvement characterizing current bureaucracies as breeding grounds for “sycophants” perpetuating the past while discouraging innovation and experimentation...
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What is Peer Powered Performance?
December 15, 2021
Affective Leadership, Association Insights, Emotional Intelligence, Peer Powered Performance, Positive Deviance, Spirit at Work -
Many people have inquired as to the purpose of our new Peer Powered Performance™ LinkedIn group. In short we wanted to create a place dedicated to those interested in exploring any combination of systems that help to establish:
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All-inclusive
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Non-coercive
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Totally-transparent
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Collaborative communities
Peer Powered Performance™ is based on the belief that organizations of all kinds, for-profit and non-profit alike are far more effective and innovative when they are designed for the...
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Illusory Superiority: The Lake Wobegon Effect
December 15, 2021
Association Insights, Emotional Intelligence, Peer Powered Performance, Social Smarts -
Prompted by the article from NonProfit Times When Board Members Just Don’t Get It my wife shared (she is the brains) I was inspired to add my own thoughts for the purpose of understanding the power of humor in revealing our illusions. Who better to fill our hearts with laughter while challenging our minds to wonder than Garrison Keillor.
Most of us can imagine his melodic voice as he lovingly describes his mythical hometown as a place “where all the women are strong, all the men are good lo...
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Astonishing Service™
December 15, 2021
Affective Leadership, Association Insights, Customer Service, Emotional Intelligence, Keynote Keys -
Does it seem like service providers are just not listening?
Nobody wants to sit through another Service 101 session of “Smile Training”. Basics are appropriate for those new to the workforce, but they usually are not the problem.
The greatest service challenges are not from those few new, who don’t know how, but the vast majority who have forgotten why.
It is a problem not of heads, but of hearts. What’s needed is not a new way of doing, but a renewed reason for doing.
Astonishing Servic...
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Onboarding-Weigh the Anchors for EVERYONE
December 15, 2021
Affective Leadership, Association Insights, Emotional Intelligence -
2015 has been a year of new beginnings a chance to leave behind missteps of the past and start fresh. As we have come to know our new clients we realize that the greatest challenge, at least initially, would not be what lies ahead, but what is dragged behind.
If you are in the position of replacing a departing team member your new addition will not only have to be equipped to do their job but they will also carry the weight of preconceptions left over from the person they are replacing...
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