Category Keynote Keys

Astonishing Service™

February 25, 2015 Affective LeadershipAssociation InsightsCustomer ServiceEmotional IntelligenceKeynote Keys  No comments

Not Listening

Does it seem like service providers are just not listening?

Nobody wants to sit through another Service 101 session of “Smile Training”. Basics are appropriate for those new to the workforce, but they usually are not the problem.

The greatest service challenges are not from those few new, who don’t know how, but the vast majority who have forgotten why.

It is a problem not of heads, but of hearts. What’s needed is not a new way of doing, but a renewed reason for doing.

Astonishing Servic...

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Real Solutions Keynote

January 30, 2015 Emotional IntelligenceKeynote KeysTopicsTrainingVideo Samples  No comments

What would be the best keynote you could imagine?

Would the event include?

1-Targeted for take home value through detailed diagnostic research.

2-Authenticated by current case studies from world-class leaders.

3-Include the latest research in Emotional Intelligence and Neuropsychology.

4-Illustrated with irresistible characters

5-Packed with engaging real life stories

6-Wrapped in a package of side-splitting laughter

7-Reinforced through community, articles and visual reminders


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How a “bland” balloon lifts us all

September 11, 2014 Emotional IntelligenceKeynote KeysSpirit at WorkVideo Samples  No comments


Today is the 13th anniversary of the most horrific international experience many of us have ever experienced and professionally a challenge I hope never to repeat. Friday September 5, 2014 was my third opportunity to provide the opening keynote for the Idaho Housing and Finance Association’s Annual Employee Appreciation day. This year could not have been more perfect but thirteen years ago it was an entirely different story.

Our first event was scheduled to begin just moments after the second ...

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What makes a CSP giveaway keynotes?

May 19, 2014 Affective LeadershipEmotional IntelligenceGreen SolutionsKeynote KeysPeer Powered PerformancePositive DevianceVideo Samples  No comments

Free Inspirational CSP Keynote

It could be because I am not particularly good at this but if you read any of my mountain of testimonials you know that is not true.  The CSP designation is not easy to attain.  For those new to the acronym CSP stands for Certified Speaking Professional.  It is the only earned by 10% of Global Speakers Federation members worldwide.*

So the question remains; Why would anyone who is skilled and determined enough to earn this designation want to give away his keynote presentations?  

The chang...

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Another Mental Myth Shattered

February 5, 2014 Affective LeadershipEmotional IntelligenceKeynote Keys

Memory statistics

Remember these impressive statistics.

We remember

10% of what we read

20% of what we hear

30% of what we see

50% of what we see and hear

70% of what we say

90% of what we say and do

The problem with these, like most simple solutions to complex problems, is they are wrong.  We all learn in different ways and at different paces.

The optimum learning design depends on the “content, context, and learner”.

Here are seven key points offered in research conducted by Cisco.*

  1. Avoid multitasking...

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