Category Emotional Intelligence

Employees in Pajamas?

December 15, 2021 Affective Leadership, Emotional Intelligence, Peer Powered Performance, Positive Deviance, Spirit at Work

Bill Ferrence Fountain

Imagine you are experiencing the worst economic times in recent history. You have just invested in a complete online employee survey program. The results have been painstakingly analyzed and reviewed, and you have a plan for action. Your entire team is scheduled for a nearly unprecedented early morning meeting to give the consulting team ample opportunity to address the issues identified through the survey process and your entire staff shows up ………………in pajamas. Would you be?

a) Outraged
b) ...
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We always think we will have more time.

December 15, 2021 Emotional Intelligence, Spirit at Work

Bill_Cheryl_Ferrence

We always think we will have more time.  Time to do what we have always wanted, say what we always intended and be what we always imagined.  Then we don’t. 

Last week while working on this article I found a message I had received from our dear friend Bill Ferrence while he was battling bladder cancer.  In typical Ferrence fashion Bill could find something to laugh about even in cancer.   Some would say that Bill lost his fight but I prefer to believe that he was needed elsewhere...

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Should you praise effort or ability?

December 15, 2021 Emotional Intelligence

400 5th graders12 schools

We are torn between two masters.  On one hand we like to learn.  We are born inquisitive, adventurous and unafraid.  Then we are taught that mistakes are bad.  Not only are the mistakes bad but there is obviously something wrong with the person who makes them.  The solution then is to confine ourselves to activities at which we are already proficient and blame other people or situations for everything else.  Problem solved.  Except of course that it isn’t.

Mistakes in fact are physiologically th...

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Part 2: The manager’s role in challenging the status quo.

December 15, 2021 Affective Leadership, Emotional Intelligence, Peer Powered Performance  3 comments

Innovation requires experimentation

Every day, well-intentioned managers work exceedingly hard to ensure efficiency of time and task.  They allocate resources, define expectations and alleviate obstacles.   The system is both predictable and “productive”...

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13 Secrets to an ASTONISHING Keynote

December 15, 2021 Affective Leadership, Emotional Intelligence, Keynote Keys, Spirit at Work, Topics, Training

Keynote motivational humorist Randy Morgan

“Knowing is not enough; we must apply.

Willing is not enough; we must do.” Goethe

Many meetings quickly fade into the background of all the “meaning-less-repeat-what-we-have-already-done-before” dithering if we don’t start new conversations. Use these thirteen steps to make all your messages meaning-full. Don’t try and make people act differently, help them think differently. Encourage new behaviors by starting new conversations.

1. Creating a Buzz

The most successful messages are not thos...

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