Category Keynote Keys

How a “bland” balloon lifts us all December 15, 2021 Emotional Intelligence, Keynote Keys, Spirit at Work, Video Samples No comments

Today is the 13th anniversary of the most horrific international experience many of us have ever experienced and professionally a challenge I hope never to repeat. Friday September 5, 2014 was my third opportunity to provide the opening keynote for the Idaho Housing and Finance Association’s Annual Employee Appreciation day. This year could not have been more perfect but thirteen years ago it was an entirely different story.

Our first event was scheduled to begin just moments after the second ...

Real Solutions Keynote December 15, 2021 Emotional Intelligence, Keynote Keys, Topics, Training, Video Samples No comments

What would be the best keynote you could imagine?

Would the event include?

1-Targeted for take home value through detailed diagnostic research.

2-Authenticated by current case studies from world-class leaders.

3-Include the latest research in Emotional Intelligence and Neuropsychology.

4-Illustrated with irresistible characters

5-Packed with engaging real life stories

6-Wrapped in a package of side-splitting laughter

7-Reinforced through community, articles and visual reminders

Real Scien...

Astonishing Service™ December 15, 2021 Affective Leadership, Association Insights, Customer Service, Emotional Intelligence, Keynote Keys No comments

Does it seem like service providers are just not listening?

Nobody wants to sit through another Service 101 session of “Smile Training”. Basics are appropriate for those new to the workforce, but they usually are not the problem.

The greatest service challenges are not from those few new, who don’t know how, but the vast majority who have forgotten why.

It is a problem not of heads, but of hearts. What’s needed is not a new way of doing, but a renewed reason for doing.

Astonishing Servic...

15th Anniversary Red Shoe Solutions September 13, 2012 Keynote Keys, Spirit at Work, Training One comment

Yesterday we celebrated the 15th anniversary of our Red Shoe Solutions training and consulting business. We should be thrilled considering that some experts suggest that the failure rate of new businesses is 90-95% in the first five years.[i] But more than a decade and a half of experience also brings with it some sobering truth.

When I first began as a one person shop, I thought that if I created the perfect training, I could change people’s lives forever...