Category Positive Deviance

Historic Wonder & Organizational Blunder December 15, 2021 Affective Leadership, Association Insights, Peer Powered Performance, Positive Deviance, Social Smarts, Spirit at Work No comments

top down authority incompatible with engagement

If I were a physician I would prescribe a sedative for the hierarchically inclined before reading Gary Hamel’s prelude to Reinventing Management at the Mashup: Architecture & Ideology starting a week from now in NY.

Gary’s insightful article attacks the spurious half-steps of incremental improvement characterizing current bureaucracies as breeding grounds for “sycophants” perpetuating the past while discouraging innovation and experimentation...

What is Peer Powered Performance? December 15, 2021 Affective Leadership, Association Insights, Emotional Intelligence, Peer Powered Performance, Positive Deviance, Spirit at Work No comments

Many people have inquired as to the purpose of our new Peer Powered Performance™ LinkedIn group. In short we wanted to create a place dedicated to those interested in exploring any combination of systems that help to establish:

All-inclusive
Non-coercive
Totally-transparent
Collaborative communities

Peer Powered Performance™ is based on the belief that organizations of all kinds, for-profit and non-profit alike are far more effective and innovative when they are designed for the...

Multitasking’s Pygmalion Payback December 15, 2021 Affective Leadership, Emotional Intelligence, Peer Powered Performance, Positive Deviance, Training No comments

Multitasking not only undermines our output by half and increases errors by 50% it also establishes an enduring expectation of frustration. Once employees are acclimated to the idea that the “appearance of being overloaded is expected” then we are well attuned to finding our place in the pack. We quickly adapt to “our part”. It is a part our primitive predecessors perfected* we do as others do and soon believe as others believe...

Managing Malignancies December 15, 2021 Affective Leadership, Customer Service, Emotional Intelligence, Peer Powered Performance, Positive Deviance, Social Smarts, Spirit at Work, Topics, Training No comments

The story is true, the setting is healthcare but the emotional intelligence, communication expertise and service delivery systems can (and should) be lessons for anyone.

I appreciate the kind concerns that have been expressed by so many but the purpose of this article is to provide a platform for evaluating your own service delivery systems. Real Lessons, Real Science, Real Solutions. It is easy to talk in the abstract...

Successful change is not the result of profound intention but sustained attention. December 15, 2021 Affective Leadership, Emotional Intelligence, Peer Powered Performance, Positive Deviance, Spirit at Work, Topics 2 comments

The solution is to create a system that is:

1. Quick

2. Easy

3. Instantly recognizable

4. Universally understandable

5. Consistently renewing

6. Tirelessly uplifting

7. Persistently memorable

8. Emotionally resonant

9. Purposely designed

10.Conveying a meaning-full message

The solution is found in pictures

In the world of communication words are hard work for our brains. Every time we read anything each letter is broken down into its component parts and distributed throughout our brains...