Affective Leadership tagged posts

Employees in Pajamas? December 15, 2021 Affective Leadership, Emotional Intelligence, Peer Powered Performance, Positive Deviance, Spirit at Work

Imagine you are experiencing the worst economic times in recent history. You have just invested in a complete online employee survey program. The results have been painstakingly analyzed and reviewed, and you have a plan for action. Your entire team is scheduled for a nearly unprecedented early morning meeting to give the consulting team ample opportunity to address the issues identified through the survey process and your entire staff shows up ………………in pajamas. Would you be?

a) Outraged
b) ...

The Hidden Power of Peer Politeness December 15, 2021 Affective Leadership, Emotional Intelligence, Peer Powered Performance

I would have thought that employees’ communications would show more deference to their superiors but the stats tell a different story. In a yearlong review of email exchanges among employees, peers and supervisors, researchers found that “linguistic markers that convey a willingness to yield to another’s preferences or opinions as a sign of respect or reverence”[i] are more common in peer to peer communications...

WITHOUT TROUBLE THERE IS NO TRIUMPH. December 15, 2021 Affective Leadership, Astonishing Service, Emotional Intelligence No comments

Nobody wishes for disaster but it is often only at those times when you find out what people are really like. I have a half a dozen hilarious stories about Southwest Airlines each the result of some unexpected mishap.

When I went to work for the Coeur d’Alene Resort developing their new employee Service Camp™. We were a brand new $60 Million hotel in a town of just 25,000 people who most people never heard about and certainly couldn’t spell...