Category Astonishing Service

Accountability Inverted: Ten questions to change your leadership culture December 15, 2021 Affective Leadership, Astonishing Service, Emotional Intelligence, Peer Powered Performance, Spirit at Work No comments

I was recently required to submit a resume for a “leadership coaching and team development” consulting contract and realized my past leadership experience tells nothing about my skills as a leader today.

Demographics have changed, responsibilities have changed, and expectations have changed. It is not enough to get better at doing what we have always done. We have to understand the role of leadership in a completely different way...

Engage through Imagery December 15, 2021 Affective Leadership, Astonishing Service, Emotional Intelligence, Peer Powered Performance, Positive Deviance, Spirit at Work

Simple ideas understood by all are both the salve and the anchors that keep a team’s “eye on the prize” in challenging times. Vineet Nayar in his book Employees First, Customers Second used the story of the “Big Windows” he discovered at a friend’s home in Amsterdam to focus his team on the value (and discomfort) of transparency. He shared this story with absolutely everyone so they all had a common language...

Zapp-Omazing December 15, 2021 Astonishing Service One comment

Last Fathers day I got an awesome big yellow sport watch. Just exactly what I wanted and it goes perfectly with my bright yellow Nike Free’s. Soon after I got it I noticed it would cloud up after sitting in the hot tub. No big deal the fog would eventually go away. This Fall I started to worry that the fog might actually be damaging the watch and it would eventually fail...

Creativity, Truth: 3 authors, 5 books that change everything December 15, 2021 Affective Leadership, Association Insights, Astonishing Service, Emotional Intelligence, Spirit at Work, Training One comment

If you are looking for resources to reinforce creativity, encourage honesty and dispel the illusions that undermine performance, I recommend three authors and five books. The first is Daniel Pink. I have read two of Daniel’s four books A Whole New Mind and Drive. The first in particular provides powerful examples of why the “Right Brainers” of the world will be a driving force in designing the future...

5. Success lies not in the validity of our answers, but the quality of our questions. December 15, 2021 Affective Leadership, Astonishing Service, Emotional Intelligence, Positive Deviance No comments

The best solutions are not told or sold, but encouraged and elicited. In the example cited in Transformers resist positional power the HCLT leadership team developed a Facebook style collaborative tool called U&I. Their intention was to share the goals and accomplishments of the organization with all employees. What they discovered was that the “Transformational” team members did not want to be told “what had happened” they wanted to be involved deciding “what would happen”...