brain tagged posts

Get your business growing by NOT Knowing December 15, 2021 Emotional Intelligence One comment

In Employees First, Customers Second Vineet Nayar describes his first “Mirror Mirror” meeting with team members. He had recently accepted the role as CEO of a highly successful IT company that in spite of growing at 30% was falling behind industry leaders. Instead of spouting his vision for the future he said “I don’t know all the answers, in fact I probably don’t even know the right questions. The answers will have to come from you...

Make More Mistakes December 15, 2021 Affective Leadership, Emotional Intelligence, Spirit at Work No comments

We all want to be around people who make us feel good about ourselves. Even when they are critical of our performance they always appreciate the performer. When we judge someone else we lump the doer and the deed together. We do this to others because we do it to ourselves, and it is a HUGE MISTAKE. You are not your actions; you are that which acts and you act based on your best level of awareness at that time...

Understanding your Brain December 15, 2021 Emotional Intelligence

In the Time Magazine article “Mysteries of the Teenage Brain”. We learn that a teen’s brain will continue to develop well into their mid-twenties.

One of the later areas of the brain to develop is the area that evaluates non-verbal communication. In adults facial expressions are evaluated in the frontal cortex. In teenagers the same pictures are interpreted largely in the amygdala, a primitive structure more directly related to emotion...

The Most Dangerous Storms December 15, 2021 Affective Leadership, Astonishing Service, Customer Service, Emotional Intelligence, Training

Despite all that I have done to learn the skills to improve my “Emotional Intelligence” my primitive chemistry doesn’t always want to stay in the cage where it belongs. This is true for all of us to some extent and is part of our evolution as a species. The limbic system which floods our bodies with Cortisol when confronted with a perceived threat responds in two hundredths of a second, while our thinking prefrontal cortex may take as long as two full seconds to respond.

If we are bein...