Recovery tagged posts

WITHOUT TROUBLE THERE IS NO TRIUMPH. December 15, 2021 Affective Leadership, Astonishing Service, Emotional Intelligence No comments

Nobody wishes for disaster but it is often only at those times when you find out what people are really like. I have a half a dozen hilarious stories about Southwest Airlines each the result of some unexpected mishap.

When I went to work for the Coeur d’Alene Resort developing their new employee Service Camp™. We were a brand new $60 Million hotel in a town of just 25,000 people who most people never heard about and certainly couldn’t spell...