Category Affective Leadership

Misunderstanding Millennials December 15, 2021 Affective Leadership, Emotional Intelligence, Peer Powered Performance

I had previously written about the divergent views of that HR professionals have of Millennials and the internal perspective GenY’s have of themselves. Today I add an additional piece to the puzzle based on the research of Stewart D. Friedman, Wharton professor and author of “Baby Bust,”

First the author points out that as opposed to most generational comparisons that contrast the perspectives of a group of 40 year olds and one at twenty this is a longitudinal study that compares the outlook...

# 1 factor in millennial job selection December 15, 2021 Affective Leadership, Association Insights, Astonishing Service, Emotional Intelligence, Peer Powered Performance, Positive Deviance, Spirit at Work No comments

People and culture fit are the #1 factors in choosing what company to work for according to a survey of 15,000 Millennials reported in How Companies Can Attract the Best College Talent by Sanjeev Agrawal. The View From Behind the Workplace Flexibility Curve echoed that sentiment with the admonition that culture includes the ability to work when and where they are most productive.

If Millennials can’t find flexibility in your workplace
they will find it or build it themselves.

Allow employe...

WITHOUT TROUBLE THERE IS NO TRIUMPH. December 15, 2021 Affective Leadership, Astonishing Service, Emotional Intelligence No comments

Nobody wishes for disaster but it is often only at those times when you find out what people are really like. I have a half a dozen hilarious stories about Southwest Airlines each the result of some unexpected mishap.

When I went to work for the Coeur d’Alene Resort developing their new employee Service Camp™. We were a brand new $60 Million hotel in a town of just 25,000 people who most people never heard about and certainly couldn’t spell...

Leading-Edge Leadership December 15, 2021 Affective Leadership, Association Insights, Emotional Intelligence No comments

The days of top down “Anything” are over. The choice for everyone is evolution or extinction and those with the best ideas for improvement are closest to the customer. Those on the leading edge of of the customer interaction are the only ones who experience the disconnections. “Being There” is the key to improving care.

Whether you are a struggling start-up, heritage hierarchy or as ginormous as Google everyone deserves an opportunity to “tweak the tension”...

Predictive Index, Total Transparency or Circle of Scholars December 15, 2021 Affective Leadership, Association Insights, Emotional Intelligence, Peer Powered Performance, Positive Deviance, Training No comments

Inspired by the April 16th HBR Management Tip of the Day: Ask Your “Loving Critics” for Real Feedback adapted from To Get Honest Feedback, Leaders Need to Ask” by Jim Kouzes and Barry Posner.

I respectfully disagree with the recommendation. These esteemed authors seem incredibly kind of when they say “subordinates are often more reluctant” to point out deficiencies in their supervisors...