Category Training

Should HR be Accountable to Employees? December 15, 2021 Affective Leadership, Emotional Intelligence, Peer Powered Performance, Training One comment

After my June presentation to our local HR group several people asked me why I was not a member. This article from the Wall Street Journal, Companies Say No to Having an HR Department best expresses my reticence to joining. I have posted more than a dozen articles concerning the evolution of HR to this group...

Real Solutions Keynote December 15, 2021 Emotional Intelligence, Keynote Keys, Topics, Training, Video Samples No comments

What would be the best keynote you could imagine?

Would the event include?

1-Targeted for take home value through detailed diagnostic research.

2-Authenticated by current case studies from world-class leaders.

3-Include the latest research in Emotional Intelligence and Neuropsychology.

4-Illustrated with irresistible characters

5-Packed with engaging real life stories

6-Wrapped in a package of side-splitting laughter

7-Reinforced through community, articles and visual reminders

Real Scien...

The Most Dangerous Storms December 15, 2021 Affective Leadership, Astonishing Service, Customer Service, Emotional Intelligence, Training

Despite all that I have done to learn the skills to improve my “Emotional Intelligence” my primitive chemistry doesn’t always want to stay in the cage where it belongs. This is true for all of us to some extent and is part of our evolution as a species. The limbic system which floods our bodies with Cortisol when confronted with a perceived threat responds in two hundredths of a second, while our thinking prefrontal cortex may take as long as two full seconds to respond.

If we are bein...

Multitasking’s Pygmalion Payback December 15, 2021 Affective Leadership, Emotional Intelligence, Peer Powered Performance, Positive Deviance, Training No comments

Multitasking not only undermines our output by half and increases errors by 50% it also establishes an enduring expectation of frustration. Once employees are acclimated to the idea that the “appearance of being overloaded is expected” then we are well attuned to finding our place in the pack. We quickly adapt to “our part”. It is a part our primitive predecessors perfected* we do as others do and soon believe as others believe...

Managing Malignancies December 15, 2021 Affective Leadership, Customer Service, Emotional Intelligence, Peer Powered Performance, Positive Deviance, Social Smarts, Spirit at Work, Topics, Training No comments

The story is true, the setting is healthcare but the emotional intelligence, communication expertise and service delivery systems can (and should) be lessons for anyone.

I appreciate the kind concerns that have been expressed by so many but the purpose of this article is to provide a platform for evaluating your own service delivery systems. Real Lessons, Real Science, Real Solutions. It is easy to talk in the abstract...