creativity tagged posts

Poetic Service December 15, 2021 Emotional Intelligence 2 comments

Adding to my recent Zapp-Omazing post. I sent a thank you and link to Zappos for their remarkable service and received this rhythmic response. Sing along or read out loud for the full effect and imagine this coming from one of your team members. If not why not? If not now, When?

Seasons Greetings, Randy!

Thank you for contacting the Zappos.com Customer Loyalty team...

Get your business growing by NOT Knowing December 15, 2021 Emotional Intelligence One comment

In Employees First, Customers Second Vineet Nayar describes his first “Mirror Mirror” meeting with team members. He had recently accepted the role as CEO of a highly successful IT company that in spite of growing at 30% was falling behind industry leaders. Instead of spouting his vision for the future he said “I don’t know all the answers, in fact I probably don’t even know the right questions. The answers will have to come from you...

Parallel systems power creativity and efficiency December 15, 2021 Emotional Intelligence One comment

It seems that whenever I come up with a revolutionary new idea it only takes a little more research to find someone who had the same insight……before I was even born. This week’s blast from the past comes from Mary Parker Follett (1868-1933). Not only was Mary admired for her smashing hairdo but she was selected by President Theodore Roosevelt as his personal consultant for her expertise as a management theorist...

Change Drains, Innovation Ignites December 15, 2021 Affective Leadership, Emotional Intelligence, Peer Powered Performance No comments

Change Drains

The need for change implies we were not only doing something wrong, but that we were wrong. The feeling of being wrong has an incredibly powerful influence. In the midst of having a great day we can make one mistake and that is all we think about on our way home. We are hard wired to notice and remember anything that feels like a threat. The feeling of being wrong is tremendously threatening and that picture pulls us towards failure.

70% of organizational change initiat...

Creativity, Truth: 3 authors, 5 books that change everything December 15, 2021 Affective Leadership, Association Insights, Astonishing Service, Emotional Intelligence, Spirit at Work, Training One comment

If you are looking for resources to reinforce creativity, encourage honesty and dispel the illusions that undermine performance, I recommend three authors and five books. The first is Daniel Pink. I have read two of Daniel’s four books A Whole New Mind and Drive. The first in particular provides powerful examples of why the “Right Brainers” of the world will be a driving force in designing the future...