Zapp-Omazing

Last Fathers day I got an awesome big yellow sport watch.  Just exactly what I wanted and it goes perfectly with my bright yellow Nike Free’s.  Soon after I got it I noticed it would cloud up after sitting in the hot tub.  No big deal the fog would eventually go away.  This Fall I started to worry that the fog might actually be damaging the watch and it would eventually fail.  Since I didn’t want to be without my now, beloved timepiece, we decided to see if we could trade it in for a replacement.  The following are actual emails we got from Zappos.  Not only were they incredibly responsive, enormously fun but their service is beyond compare.  If you are not a Zappos fan yet I suggest you DON’T give them a try.  They will spoil you permanently and you will never be satisfied with the service you get any place else.

Tuesday, November 20, 2012 11:04 AM

TRANSMISSION RECEIVED! Thanks for contacting Zappos.com

Thanks for emailing the Zappos.com Customer Loyalty Team! This handy dandy email is to let you know that we just received your email. Ever been to the deli and grabbed a number? It’s kinda like that (minus all the smells and that weird guy in the corner). Your ticket number is BT6502553.

Wednesday, November 21, 2012 8:30 AM

Hello my fellow Boise goer,

Thank you for contacting the Zappos.com Customer Loyalty Team. I’m Brooke and would be happy to help you.

I apologize that the watch is defective. This is not indicative of the high quality of service we strive to provide for our customers.

Your new watch is on its way to you now. Your new order number is 139131641 for the Soleus 10l Large. I have asked our warehouse members to check your new order before it ships to insure that everything is correct and in pristine condition. With our fast and free shipping, your order would arrive in 4-5 business days. I am happy, however, to upgrade your order to 1-business day shipping and handling for free! This is a $25 value! You can expect your new order by 11/23.

Your credit card was not billed for this order. I simply transferred the funds from the original order to the new one. Patty, we ask that you donate the original order. You do not need to send it back. Make sure to stay warm in Boise. I will be up there for Christmas. Let’s hope for a white one.

Please let us know if there is anything else we can help you with.

Have a great day!

Sincerely,

Brooke T.