5. Success lies not in the validity of our answers, but the quality of our questions.

The best solutions are not told or sold, but encouraged and elicited.  In the example cited in Transformers resist positional power the HCLT  leadership team developed a Facebook style collaborative tool called U&I.  Their intention was to share the goals and accomplishments of the organization with all employees.  What they discovered was that the “Transformational” team members did not want to be told “what had happened” they wanted to be involved deciding “what would happen”.  Leadership took the hint and started posting the problems the company was facing and asking for solutions.

This was not always an easy or comfortable process as some of the suggestions were critical of management’s previous decisions.  It was not that these concerns were not present before but team members now had a format to voice their suggestions, air their frustrations and ultimately experiment with solutions.